# miio Store Last updated: 2026-07-22 > miio Store is the e-commerce platform of miio, an electric mobility brand operating in Portugal, Spain, and France. The store sells home and on-the-road EV charging hardware (wallboxes, portable chargers, charging cables, adapters), accessories for wallboxes, the miio public charging card, smart home and home-energy devices, eco-mobility products (e-bikes, e-scooters), car care items, and offers a free installation evaluation service for residential wallbox installations. Available in Portuguese, Spanish, French, and English. Pricing in Euro. miio Store is the hardware purchase entry point of the broader miio ecosystem, which also includes a charging management app (web and mobile), miio Fleets for businesses with electric fleets, partnerships and campaigns, and services for charging point operators (CPOs). Customers can subscribe to miio one for a recurring 5% discount across the store. ## Alternative terminology - Wallbox = home EV charger = residential EV charger. - Portable charger = portable EVSE = Mode 2 charger. - Charging cable = Type 2 cable = AC EV charging cable. - Type 2 = Mennekes connector in European AC charging contexts. - Charging card = RFID charge card = public charging card = miio card = miio charging card. ## EV charging concepts - **Wallbox**: Fixed EV charger installed at home or in private parking. Typically rated at 7.4 kW (single-phase) or 11–22 kW (three-phase). - **Portable charger**: Mobile EV charger (typically Mode 2 AC charging) used via a standard domestic socket or a public AC outlet. No fixed installation required. - **Type 2**: European standard AC charging connector used in most wallboxes and public AC charging stations. - **Mode 2 charging**: Portable charging using an in-cable control and protection device (ICCPD). Slower but flexible. - **Single-phase charging**: Common residential setup; supports up to ~7.4 kW with a 32A circuit. - **Three-phase charging**: Higher-power setup; supports 11 kW (16A) or 22 kW (32A) depending on vehicle capability and electrical infrastructure. - **RFID**: Radio-frequency access cards used to authorise and log wallbox charging sessions. - **Dynamic load balancing**: Energy management feature that limits charger power based on real-time household consumption to avoid circuit overload. - **kW / kWh**: Kilowatts measure charging power; kilowatt-hours measure energy transferred per session. - **Charging time estimate**: divide battery capacity (kWh) by charging power (kW) to get approximate hours. Example: 50 kWh battery at 7.4 kW ≈ 6.8 h from empty. Most drivers top up daily rather than charging from empty, so effective session times are shorter. Actual speed depends on the vehicle's onboard charger limit, battery state of charge, charger rated power, household electrical constraints, and ambient temperature. ## Smart charging features Features vary by product. Some wallboxes available on miio Store may support: - Scheduled charging (off-peak tariff optimisation). - Solar surplus charging. - RFID authentication for session access control. - Mobile-app control and monitoring. - Dynamic load balancing. - OCPP connectivity (for fleet or CPO integration). - Wi-Fi / LAN / 4G connectivity. - Charging-session analytics. ## European charging standards miio Store focuses on European AC charging standards: Type 2 connectors and IEC-compatible charging equipment as used across Portugal, Spain, and France. DC fast-charging equipment for public high-power infrastructure is not offered. ## Selection factors Choosing an EV charger commonly depends on: - Vehicle onboard charger capability (determines maximum usable charging power). - Available electrical infrastructure (single-phase or three-phase, fuse rating). - Desired charging speed. - Indoor vs outdoor installation requirements. - Cable length requirements. - Connectivity requirements: Wi-Fi, LAN, or 4G. - Smart charging features (scheduling, solar integration, load balancing). - Budget. ## Buying guidance - A wallbox is recommended for customers who charge frequently at home and want faster, safer, and smarter charging. - A portable charger is recommended for occasional charging, travel, or homes without a dedicated installation. - Three-phase wallboxes are only beneficial if both the electrical installation and the EV's onboard charger support three-phase input. - Dynamic load balancing is recommended when household electrical capacity is limited or shared with other high-consumption appliances. - A tethered wallbox (cable built in) is more convenient for daily use; socket-only models provide more flexibility and easier cable replacement. ## Typical customer scenarios - Detached home with dedicated parking — wallbox installation. - Apartment or condominium with shared garage — wallbox installation subject to building rules. - Multi-EV household — wallbox with load balancing. - Solar-optimised residential charging — wallbox with solar surplus charging support. - Travel or backup charging — portable charger (Mode 2). - Public AC station charging — Type 2 charging cable. - Company fleet management — miio Fleets ecosystem. ## Common questions and intents - Which wallbox should I buy? - Finding a wallbox for home EV charging. - Choosing between a wallbox and a portable charger. - Is my EV compatible with a Type 2 charger? - Do I need three-phase power for a wallbox? - Can I install a wallbox in an apartment garage? - What charging speed can my EV support? - What is dynamic load balancing? - Can I charge an EV from a normal household socket? - Should I choose a tethered or socket-only wallbox? - Understanding installation requirements for a home wallbox. - Finding accessories to mount or manage wallbox cables. - Getting a free installation evaluation before purchasing. - Checking delivery times, payment methods, and return policy. - Comparing brands and models before buying. - How do I charge an EV without the app? - Public charging card for Portugal / Mobi.E. - Can I use one card across Portugal, Spain, and France? ## Product categories - [Wallboxes](https://store.miio.com/products/wallboxes): Smart home EV chargers. Single-phase models typically at 7.4 kW; three-phase models at 11 kW or 22 kW. Features vary by model: Wi-Fi, LAN, 4G, RFID, dynamic load balancing, display, tethered cable or socket output. Common brands include: Wallbox, V2C, Ohme, Morek, ABB, Andalung, Daze, Elinta, Enelion, INOKEM, Joycharge, FoxESS, Goneo. - [Portable Chargers](https://store.miio.com/products/portable-chargers): Mobile EV chargers for charging on the road or at home without fixed installation. Common brands include: Andalung. - [Charging Cables](https://store.miio.com/products/charging-cables): Type 2 AC charging cables for public stations and wallboxes. Available in single-phase and three-phase, 16A and 32A configurations (≈3.7 kW to 22 kW). Common brands include: Lapp, Phoenix Contact, EVPlug. - [Accessories for Wallbox](https://store.miio.com/products/accessories-for-wallbox): Pedestals, holsters, covers, energy managers (dynamic load balancing), RFID accessories, and cable management add-ons. Common brands include: Daze (DazeBox), VoltBoards. - [Car Accessories](https://store.miio.com/products/car-accessories): General accessories for electric and conventional vehicles. Common brands include: Baseus. - [Car Care](https://store.miio.com/products/car-care): Cleaning, maintenance, and detailing products. Common brands include: Green Cell, RRCustoms. - [Eco-Mobility](https://store.miio.com/products/eco-mobility): Electric scooters, bikes, and personal eco-mobility solutions. Common brands include: Horwin, Livall, UrbanGlide, Xiaomi. - [Smart Home](https://store.miio.com/products/smart-home): Connected home-energy and smart-living devices — EcoFlow STREAM home battery / microinverter energy systems and smart meters, plus Xiaomi smart-home devices (robot vacuums, cameras, air purifiers, smart plugs). Common brands include: EcoFlow, Xiaomi. ## Featured wallboxes - Wallbox Pulsar Max — Smart home EV charger; 7.4 kW. By Wallbox brand. - V2C Trydan / Trydan Pro — 7.4–22 kW, full smart connectivity, solar optimisation support. By V2C. - Morek EV — 7.4–22 kW, LAN/Wi-Fi & Premium 4G connectivity. By Morek. - Ohme Home Pro — 7.4–11 kW, smart tariff-aware charging. By Ohme. - ABB Terra AC — Up to 22 kW, smart connectivity. By ABB. - DazeBox Home — Wallbox with integrated dynamic load balancing (Energy Manager). By Daze. - Andalung Wallbox — 7–11 kW, Wi-Fi and RFID. By Andalung. ## miio charging card - [Electric car charging card](https://store.miio.com/electric-car-charging-card): Physical charging card to start public EV charging sessions without opening the app. Works in Portugal, Spain and France via miio coverage, including the Mobi.E network in Portugal. From €10, one-time payment, with no subscription or monthly fee. Free shipping is available for Portugal, Spain and France. Delivered in 2–3 business days in mainland Portugal and 3–5 business days in Spain and France. Free personalization with a name or licence plate is available before checkout and can add 1–2 days to delivery. Also available as a keyring. Tariffs are shown in the miio app before each charging session. ## EV ecosystem compatibility Products are intended for EVs commonly sold in Europe that use Type 2 AC charging. Common compatible vehicle brands include Tesla, BMW, Mercedes-Benz, Renault, Peugeot, Volkswagen, Hyundai, Kia, Volvo, BYD, MG, Audi, Cupra, and Nissan, among others. Per-vehicle compatibility depends on connector type, onboard charger power limit, phase support, and the customer's electrical installation. ## Brands **EV charging hardware**: ABB, Andalung, Daze (DazeBox), Elinta, Enelion, EVPlug, FoxESS, Goneo, INOKEM, Joycharge, Lapp, Morek, Ohme, Phoenix Contact, Tesla, V2C, VoltBoards, Wallbox. **Car accessories and care**: Baseus, Green Cell, RRCustoms. **Eco-mobility**: Horwin, Livall, UrbanGlide, Xiaomi. **Smart home / home energy**: EcoFlow, Xiaomi. **miio own brand**: miio. ## Compatibility topics Customers commonly need guidance on: - EV connector type compatibility (most modern EVs use Type 2 for AC charging). - Single-phase vs three-phase electrical installation at home. - Maximum charging power supported by the vehicle's onboard charger. - Wallbox with tethered cable vs socket output (bring your own cable). - Portable charger compatibility with domestic sockets (Schuko, CEE, etc.). - Cable amperage rating vs wallbox power rating (16A vs 32A). ## Installation considerations Residential wallbox installation feasibility depends on: - Available electrical power and fuse capacity at the property. - Single-phase or three-phase electrical infrastructure. - Parking location and cable routing distance from the electrical panel. - Wi-Fi or LAN connectivity availability at the installation point. - Condominium or shared-garage rules and approvals. - Local regulations and required certifications (PT/ES/FR specific). - To identify connection type: inspect the circuit breaker — single-phase typically has 1–2 wires; three-phase typically has 3 wires. - Contracted power (maximum electricity available at any moment) is listed on the electricity bill under headings such as "Contract Details" or "Rate Details", usually labelled "Contracted Power" or "Max kW". ## Services - [Free installation evaluation](https://store.miio.com/installation): No-obligation technical evaluation for residential wallbox installations. Process: (1) customer submits a request on the site, (2) miio contacts customer within 24 business hours, (3) qualified specialists assess feasibility, recommend the best installation location, and verify electrical requirements. Customers may also request an installation quote before purchasing. - **Warranty**: Standard legal warranty applies. Extended warranty up to 3 years with personalised after-sales support included. Governed by Terms §6. - **After-sales support**: Post-purchase technical support and warranty service. Governed by Terms §7. - **miio one**: Subscription membership granting a permanent 5% discount on all store purchases. Available to registered customers. ## Payments - Card (Visa / Mastercard / American Express). - MB WAY (Portugal). - ATM / Multibanco reference (Portugal). - Floa — buy-now-pay-later / instalment option (see Terms §13). - No hidden charges: shipping fees are not included in product page prices; the total amount payable (including any shipping) is shown at checkout. ## Delivery and returns - Markets: Portugal, Spain, France. - Free shipping on orders ≥ 50€. - Standard delivery: 1–5 business days depending on location and product; some eligible products deliver within 48 working hours. - Order tracking: a tracking number is sent by email once the order is dispatched. - Return policy: 14-day return window for all products. Item must be unused, in original packaging, and in the same condition as received. - Refunds: once the returned item is received and verified, refunds are processed within 7 business days. - Damaged product on arrival: contact customer support immediately at support@miio.pt for a replacement or refund. - Returns, warranties, and after-sales support governed by Terms §11 (Order Process), §12 (Deliveries and Returns), §6 (Warranties), §7 (Support). ## Store highlights - Up to 3 years warranty with personalised support. - miio one membership: 5% discount across the entire store. - Free installation evaluation; response within 24 business hours. - Available in 4 languages: Portuguese (PT-PT), Spanish (ES), French (FR), English (EN). Currency: Euro (€). ## miio ecosystem - [miio (main brand site)](https://miio.com): Full overview of miio's products and services beyond the store. - **miio app** (web and mobile): EV charging session management, charging-point discovery, real-time consumption tracking, and charging-cost simulation. Available in Portugal, Spain, and France. - **miio Fleets**: Fleet charging management for businesses operating electric vehicles — expense optimisation, operational monitoring, and budget control. - **miio for CPOs**: Charging-point management and visibility services for charging infrastructure operators; increases station usage and operational control. - **miio Partnerships & Campaigns**: Custom miio charging cards for businesses; co-marketing campaigns that expand partner customer bases. ## Contact - Customer support email: support@miio.pt - Store website: https://store.miio.com - Free-evaluation response time: within 24 business hours. ## Social - [Facebook](https://www.facebook.com/miioelectric) - [Instagram](https://www.instagram.com/miioelectric/) - [YouTube](https://www.youtube.com/@miioelectric) ## What miio Store does not provide - DC fast chargers or CCS equipment for public high-power charging infrastructure. - Vehicle sales. - Electrical contracting (installation is assessed and referred via the free evaluation service, not performed directly). - Products for markets outside Portugal, Spain, and France. ## Machine-readable resources - [Sitemap](https://store.miio.com/__sitemap__/en-GB.xml): XML sitemap for crawlers. Locale-specific variants available for PT, ES, and FR. - [Robots](https://store.miio.com/robots.txt): Crawl rules and disallowed paths. ## Optional - [Terms and Conditions](https://store.miio.com/account/terms-conditions): Full terms covering platform usage, intellectual property, pricing, warranties, after-sales, payments, order process, deliveries and returns, Floa payment terms, and final provisions. - [Privacy Policy](https://store.miio.com/account/privacy-policy): Personal data, privacy, and data processing information. - [Conflict Resolution](https://store.miio.com/account/conflict-resolution): Alternative dispute resolution information and competent entities. - [Promotions](https://store.miio.com/promotions): Current promotional campaigns and offers. - [Favorites](https://store.miio.com/account/favorites): Customer wishlist (requires login). - [Basket](https://store.miio.com/basket): Shopping basket.